Agreement and provider
By creating an account, accepting checkout, or using OneClient, you agree to these terms for yourself and the organization you represent. The contracting provider is the OneClient/SansaVision provider identified on the applicable checkout record, invoice, order form, or service communication. If you cannot bind the organization, do not activate paid service.
The service
OneClient provides managed developer infrastructure, hosting, auth, data, storage, jobs, email, analytics, AI routing, domains, SDKs, APIs, and related tools. Features, limits, and beta services may change. Documentation and the applicable plan describe current functionality; an order form controls if it conflicts with general website copy.
Accounts and customer responsibility
You must provide accurate information, keep credentials secure, maintain authorized users and roles, configure policies and trusted origins, and promptly report suspected compromise. You are responsible for customer code, content, end users, instructions to the service, legal notices, consents, and use by accounts and tokens under your organization.
Acceptable use
Do not use the service to violate law or rights; distribute malware; phish; send spam or unlawful marketing; exploit children; conduct unauthorized surveillance; bypass billing, quotas, or security; attack systems; access private networks or metadata endpoints; run cryptocurrency mining or uncontrolled compute; misrepresent identity; or create material safety risk. We may rate-limit, isolate, suspend, or remove content reasonably necessary to protect the service, third parties, or the public.
Subscriptions, credits, and taxes
Paid production requires an active subscription. Prices and included-credit amounts shown at checkout are authoritative. Monthly included credits are created after successful invoice payment, are consumed before top-ups, and expire at the billing-period end. Settled top-up credits are persistent but cannot fund production while the subscription is inactive. Except where law requires otherwise, credits are service credits, non-transferable, not cash, and not refundable after use.
Stripe processes checkout, invoicing, supported tax calculation/collection, payment methods, and the customer portal. You remain responsible for taxes Stripe does not collect and for accurate billing/tax information. Chargebacks, reversals, fraud, or failed renewals may reduce available balance or suspend service.
Usage and hard stops
Billable operations may reserve their maximum cost before they run, then settle actual usage and release the remainder. Prices can vary by model, resource, region, provider cost, and effective price-catalog version. Usage views can be delayed; the internal wallet is the spend authority. At zero usable credits or when a hard limit is reached, we may block dynamic traffic, writes, deployments, builds, AI, email, and other billable actions. These controls bound risk but cannot eliminate chargebacks, provider telemetry delay, software defects, or all abuse.
Domains
Domain registration uses a separate confirmed payment based on a fresh quote. The customer is the legal registrant and must provide accurate contacts; OneClient may act as technical custodian. Availability is not guaranteed until registration completes. Registry, ICANN, transfer, renewal, and dispute rules apply. Registered domains remain organization assets and are not deleted merely because project data is deleted.
Customer content and licenses
You retain rights in customer content. You grant us the limited rights needed to host, transmit, transform, back up, secure, and otherwise process it to provide the service and comply with your instructions. You represent that you have the rights and lawful basis needed for customer content and instructions, including outbound email, analytics, and AI requests.
Our technology
We and our licensors retain rights in the platform, documentation, designs, and service technology. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to use the service during the applicable subscription. Open-source components remain governed by their licenses. Feedback may be used without restriction or obligation.
Confidentiality and data protection
Each party will use reasonable care to protect non-public information and use it only for the relationship, except for information lawfully public, independently developed, already known, or received without duty. Customer personal data is handled under the privacy notice and, where applicable, a data processing agreement.
Suspension, export, and deletion
We may suspend for nonpayment, exhausted credits, security risk, unlawful use, provider requirement, or material breach. Where the published funded-retention policy applies, dashboard and export access remain available for 30 days after balance suspension, followed by deletion workflows and provider aging periods. You should maintain independent backups. Top-up or remediation may restore service where the underlying condition is resolved.
Beta services
Beta, preview, and experimental features may be changed, rate-limited, suspended, or discontinued and may have additional provider constraints. Do not use them for workloads that cannot tolerate those characteristics unless a written agreement says otherwise.
Warranties and liability
To the extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties, including merchantability, fitness, non-infringement, and uninterrupted or error-free operation. Neither party is liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. To the extent permitted by law, our aggregate liability arising from the service is limited to amounts paid for the service in the 12 months before the event giving rise to liability. These limits do not apply where law prohibits them or to liability that cannot lawfully be limited.
Indemnity
You will defend and indemnify the provider against third-party claims arising from customer content, customer applications, unlawful instructions, or material breach of these terms, to the extent permitted by law, provided we promptly notify you and allow reasonable control of the defense. This does not apply to the extent caused by our breach or misconduct.
Termination and general terms
You may stop use and cancel through the customer portal, subject to the selected billing terms. We may terminate for material breach, legal requirement, or discontinued service after reasonable notice where practicable. Provisions intended to survive do so. Neither party is liable for events beyond reasonable control. You may not assign without consent except in a qualifying corporate reorganization; we may assign with the service or corporate transaction. If a provision is unenforceable, the remainder continues.
Governing law, venue, and any dispute procedure are those identified in your order form or checkout contract. If none are identified, contact us before purchasing production service so the applicable contracting provider and terms can be confirmed. Questions: support@sansavision.com.